Help Center

Work every patient meal preference from one filterable worklist, with a status on each entry from new to resolved.

The dietary and nutrition team sets its own meal-order cutoff times, no admin ticket required.

Turn a patient's digital meal preferences into a single printed tray card, ready for the browser's print dialog.

Review patient-submitted check-ins on pain, sleep, appetite, and comfort, with flags and an audit trail for follow-up.

The clinical check-ins queue always shows a patient's current room or discharge status, with an audited way to reveal EHR identifiers.

Sign in with a single emailed link — no password to create, remember, or reset.

Passwordless sign-in links arrive by real email, in the language each person prefers.

How to enroll in two-factor authentication with an authenticator app, required for hospital admins, feedback managers, and clinical reviewers.

Manage your own staff account — display name, two-factor setup, active sessions, and every hospital you belong to — in one place.

Pick your hospital at sign-in if you hold roles at more than one, and switch hospitals anytime from the header dropdown.

Signing in takes every user straight to their own work, with no wrong-page detours or dead ends.

Invite staff by email with the right role from day one, with no shared logins or manual account setup.

Staff invites are emailed automatically, in the hospital's own language, with a manual fallback link if delivery ever fails.

Review every staff member's roles and last login, with a second administrator's approval required to grant or revoke hospital admin access.

When a clinician signs in from your EHR for the first time, you review the request and assign their role before their account is created.

Open one staff member's recent account activity — admin actions and sign-in events merged into a single chronological view.

Set the daily cutoff time for each meal in your facility's timezone, with per-unit overrides when one ward runs on a different clock.

See how your hospital's facilities, units, rooms, beds, and meal service profiles are set up, in one read-only view.

Invite your dietary, clinical, and feedback staff from the onboarding wizard, with no EHR connection required to get started.

A guided setup wizard walks you through connecting your EHR and building your team, with a live progress tracker.

Staff sign in by launching the app from inside Epic, with your approval required the first time and no separate password.

Sign in with the identity provider your hospital already has — Google Workspace, Microsoft 365, Okta, or standard OIDC — no Epic required.

See EHR single sign-on work end-to-end in a live demo or test run using built-in sample personas — never part of production sign-in.

A standard public address publishes your hospital's signing key so your EHR can verify requests without a shared secret.

Admissions, transfers, and discharges from your EHR flow into the app automatically, so room and status stay current without re-entry.

Patient daily check-in answers can write back into Epic automatically, against the questionnaire your hospital has assigned.

Every staff member sees and can do only what their role allows, enforced on every request rather than just hidden in the menu.

Every action on patient data is recorded in an append-only log the application cannot edit or delete.

Built and automatically tested to work with a keyboard alone or a screen reader — skip links, labeled forms, visible focus throughout.

Run the entire app in Quebec French — patient, staff, admin, and operator screens — with clinical and consent wording under professional review.

Every time on screen is either the hospital's own local time or clearly labeled — never an ambiguous raw timestamp.

Staff can choose their own display language, independent of the hospital's default.

Tell the dietary team your food preferences and today's appetite from your own phone, any time during your hospital stay.